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Frequently Asked Questions

(FAQ) Frequently Asked Questions:

* All discounts and silver prices are subject to change without notice.


Credit Card Information:
When creating an account, the Billing Address MUST be the same as the address on the credit card. Customer may change the shipping location on the checkout process. If you are using a DEBIT Card please use ONLY our PayPal Method.
Drop Shipping – We currently don't offer this option however, if you are an existing customer that has been approved as a "Dealer" after submitting the dealer registration form, you may contact us at (305)374-7770 to request this option, and we will do our very best to help you with that option.

FREE UPS Ground Shipping applies to domestic orders above $300.00 within the United States and Puerto Rico. International customers must purchase Above $1,000 for free shipping. Please see our Shipping policy for more details.

Shipping with USPS for International Orders with a flat Rate of $69.00 for any country outside the U.S. for orders placed under $1,000

No P.O. Boxes: UPS cannot deliver to P.O. Boxes. Please provide us with an alternative shipping address. (ONLY Residential and Business address accepted.)

Can I pick up my order from the Showroom? Yes, confirmed orders placed on the website can be picked up from our showroom during our normal business hours, and you will have that option to select this method during the check out process. (Click here to see our business hours and location)

Orders:
1. How can I place an order?
After you have finished shopping, click on My Shopping Cart on the top right corner to begin placing your order. Every item you have selected will automatically appear in your shopping list. If you do not want an item, simply click the tab "remove item" located next to the product image to remove it from the list and continue placing your order.

2. Can I change my order before checking out?
Yes, you may add more products, edit quantities, modify quantities of various ring or chain sizes and able to completely remove an item from your Shopping Cart. By clicking remove item will remove the entire product including if the item contained various sizes for that product such as rings, chains, etc.

3. Do you ship orders on weekends or international Holidays?
We DO NOT ship any orders during weekends or holidays. We do accept online orders 24 hrs a day 7 days a week. If orders are placed online during the weekends or during a holiday, they will be shipped until the next business day.

4. Can I place an order over the phone/fax or email ?
Yes, you may call us at (305)374-7770 or fax it to (305)374-7772 or email to sales@agmsilver.com and follow up with us if the order is being processed. For your convenience, please click "Download order form" to place your orders and to fax or email once completed.

5. What is the minimum to place an order?
There is NO minimum order to purchase items from our web site, but in order to receive dealer prices, a minimum purchase of $300.00 must be made.

6. How can I view the status of my order to know whether it has been received and is being processed?
Please visit our web site www.agmsilver.com , click on Order tracking to see the status of an order after logging in.

7. Do you charge sales tax on orders?
There is no sales tax on orders except those sent to addresses in Florida. Florida customers that have provided us with their resale tax certificates on a yearly basis will be automatically tax exempt.

8. Why was my credit card declined?
Credit card transactions may be declined either by the processor or credit card issuing bank for several reasons. This generally occurs for one of two reasons.

1. The customer's credit card issuing bank did not approve the transaction. This could be for lack of funds, frozen account status, invalid credit card number or expiration date, etc. Unfortunately the card issuing bank does not provide additional details regarding the reason for the decline. The customer will need to contact the card issuing bank for more information.

2. Declined (AVS Mismatch) or (Card Code) – This means the transaction was declined due to the Address Verification Service (AVS) or Card Code Verification (CCV) results. AVS compares the billing address provided in a transaction with the cardholder's address on file at the credit card issuing bank. CCV compares the card code (a three- or four-digit security code that is printed on the credit card) provided in a transaction with the card code on file at the credit card issuing bank.

For example, if a customer repeatedly enters an incorrect zip code and you have chosen to decline all zip code mismatches, the preauthorized amounts may sum up to reach or exceed the credit card's credit limit. Even though the customer has not actually made a purchase with his credit card, future transactions will be declined regardless of the AVS response because the credit limit has been reached. Merchants should be aware that normal transaction fees apply for all resubmitted transactions.

It's important to note that a transaction declined for AVS or CCV within the Authorize.Net system has still been approved by the card issuing bank and the requested funds will be placed on hold, thereby reducing the customer's available credit. This is not an actual charge to the credit card and the bank will release the funds back to the card after the authorization expires (between two weeks and a month depending on the bank). If requested, a hold can potentially be voided by contacting the customer's credit card issuing bank.

Authorize.Net cannot remove existing authorizations that are held on the customer's credit card. For more information contact Authorize.net by clicking HERE.

My Account:
1. How can I create an account?
You may create an account at any time during your visit to our website or after you finished shopping when proceeding to Check Out.

2. What personal information will be required to become a member?
As part of our Privacy Policy we guarantee our customers that ALL of their information is kept confidential. We ask for certain information from our customers to process our orders such as the following: Your Personal Details such as Name, Last Name, Shipping and Billing Address, Contact Information such as phone and e-mail address, your Password and Company Details (optional). To apply for a credit line or to be able to pay by other than a debit or credit card method, we must receive three (3) references with the companies you've done business in the past, and once submitted the full information required for such option, then you may have the privilege subject to approval. Please note that this process may take 3-6 weeks. Jeweler's board of trade (JBT) rated customers make this process faster.

3. What can I do if I forget my Password?
You can click on the Password Forgotten link and type in the e-mail address associated at the time you originally created your account with AGMSilver.com. You will receive an email from us instantly, giving you your password. If you didn't receive the email within 24 hours, please contact us during our normal business hours.

Shipping:
1. How long will it take my order to arrive?
All Credit cards must be authorized and verified before your order can be processed. No order is guaranteed to be shipped out the same day it is placed, due to either payment processing or other orders pending. All UPS carriers make deliveries only Monday through Friday, except holidays. All orders are subject to 1-2 day shipping delay due to other orders pending or products may be back ordered.

2. Can orders be shipped to a different address other than my billing address?
Yes, all orders can be shipped to any address you provide us with.

*No P.O. Boxes: UPS cannot deliver to P.O. Boxes. Please provide us with an alternative shipping address. (ONLY Residential and Business address accepted)

3. How can I track my order?
Please visit our web site www.agmsilver.com, click on Order tracking and follow the instructions on that page. Please enter your E-mail Address and Password on the space provided and click Sign In. Once you click on your recent order, you will find a UPS or USPS Tracking Number. You may visit their site to track your item.

4. Do you ship to addresses outside the United States?
Yes, we ship world-wide. All international customers are responsible for any Duty, Custom Fees, Custom Processes and any brokerage related charges.

5. Do you combine shipping if a customer wants to add products to an order that has already been placed?
Yes, if the original order has not been shipped yet, then we would be able to add to it, but note that additional items must be called in and not placed thru the website system. Furthermore, the credit card used in the original order must be provided over the phone and will be charged separately.

6. Can I use my logistics account number to bill the shipping charges?
Yes, you may use your UPS, FedEx, or DHL valid account number to pay the shipping charges directly. This option is available on our website, during the check out process.

Payments:
1. What forms of payments do you accept?
We accept PayPal, Visa, Master Card, and American Express as form of credit card payments. For credit approved customers, we accept a collect on delivery (COD) if a package is being shipped within the united states and Puerto, and a company check, cashier's check(s) or money order(s) Payable to A.G.M. Silver, Inc would be accepted.

2. What types of credit cards do you accept?
We accept Visa, Master Card and American Express. A customer must be paying with or the order should be under the name of the credit card you are purchasing with. If you would like to make your payment with a Debit Card, please use our PayPal Method. You do not need to create an account with PayPal, just select that payment method and continue with the checkout process. Once you agree to the terms, you will be redirected to the PayPal site and there you may enter the Debit Card information. If you continue to have problems please contact us as soon as possible so we can help finish your payment process.

3. What is a Credit Card Verification Number (CCV)?
The Card Verification Number or CCV is a 3 or 4 digit number found in the signature area on the back of your credit card or on the front of your American Express card. We require the Card Verification Number to be entered when purchasing from our site to ensure that the order is being placed by the actual cardholder. A.G.M. Silver ensures their customers that they can make safe transactions protecting them from credit card fraud using SSL Secured.

Additional Questions:

1. Where can I call or email you if I have any questions?
We can be reached at any of the following:
A.G.M. Silver, Inc.
International Jewelry Center
26 ne 1st. Street
Miami, FL 33132 USA
Ph: (305)374-7770 (305)374-2312
Fax: (305)374-7772
Email orders to: sales@agmsilver.com
Manufacturing inquiries to: info@agmsilver.com
Customer support/or Questions to: support@agmsilver.com

2. Do you send free catalogs to view your entire jewelry collection/ items?
We do not have a printed catalog because we try to give our customers what is in the latest fashion at the moment. If we print out a catalog, the product may be out of fashion by the time it is finished and sent to the customer. Not having a catalog also gives us the opportunity to sell not only a certain number of items that come in a catalog, but to add instantly new products to our website. This way the customer has complete access to what we have in stock and what we are adding to our website immediately. However, we have a Download PDF catalog feature on our website which allows you to select the item categories of your choice with real time, up to date prices listed at the time the catalog would be downloaded.

Policies:
1. Do you have a Return and Policy?
Yes, we have a 14 Day Return Policy after the receiving date on every package shipped. If the item is shipped to us after those 14 days, the customer will not receive any refund for the item(s) returned and the item(s) will be mailed back to customer. We strive to make every effort possible to ensure all our customers are satisfied with their purchase(s). If you are not completely satisfied with the product(s) you purchased, you can either call us at (305)374-7770, or email us at support@agmsilver.com and we will give you further instructions to return your item.

NOTE: Our Exchange Policy is only limited to exchanging rings for a different size subject to availability. Items cannot be exchange for a different model or item, due to the pricedifferences. Any item applicable for an exchange may only be exchanged once, and customer will be responsible for all shipping charges. All other valid returns will only be refunded in the same payment method that was used during the purchase transaction.

All products must be returned along with the packaging material and in selling conditions. If the items look used, scratched or re-sized, no refund or exchange will be made and customer will receive such item(s) back. If items are returned without their original packaging, customer will be charged 15% restocking fee. We are not responsible for any additional charges when returning a product. When complete orders are returned, shipping charges will not be refunded only the total of merchandise purchased. Customers will receive a refund for any returned products Only if it is the First time the customer is returning any merchandise. If for any reason a customer would like to return items after the 14 day period, there would be a 20% restocking fees applied towards the original merchandise value purchased and customer will have a store credit with A.G.M. Silver, inc. This fee will also be applied to any orders returned without an invoice or any items returned without their original packaging.

2. How do I return my order(s)?
We are not responsible for any additional charges for returning a product. Any customer returning merchandise shall pay for shipping charge and insuring the package. We are NOT responsible for any additional charges when returning a product. When returning ANY item, please make sure you pay Insurance for the package you will be returning. If package is lost, we are NOT responsible. Once we receive your item, we will send you your product(s) with FREE shipping if the item was received defective or if the item(s) were incorrect from the order you originally placed.

3. Do you have a Privacy Policy?
We respect our customers and their privacy, which is why all the information we get from our customers is confidentially kept and not given to any other third party. We ask for certain information from our customers to process our orders and to help us provide them with special offers, newsletters and better Customer Service.

4. What is your Security Policy?
Your security is our number one priority and therefore we make sure all your personal information is absolutely secure. A.G.M. Silver, Inc ensures their customers that they can make safe transactions protecting them from credit card fraud using SSL Secured.
 
 
Your Order
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A.G.M. Silver, Inc
International Jewelry Center
26 N.E. 1st. Street
Miami, Florida 33132, USA
Toll Free: (1800)533-4898
Local Ph: (305)374-7770
Fax: (305)374-7772
email: info@agmsilver.com


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