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Return Policy

Return Policies

1. Do you have a Return and Policy?
Yes, we have a 14 Day Return Policy after the receiving date on every package shipped. If the item is shipped to us after those 14 days, the customer will not receive any refund for the item(s) returned and the item(s) will be mailed back to customer. We strive to make every effort possible to ensure all our customers are satisfied with their purchase(s). If you are not completely satisfied with the product(s) you purchased, you can either call us at (305)374-7770, or email us at support@agmsilver.com and we will give you further instructions to return your item.

NOTE: Our Exchange Policy is only limited to exchanging rings for a different size subject to availability. Items cannot be exchange for a different model or item, due to the price differences. Any item applicable for an exchange may only be exchanged once, and customer will be responsible for all shipping charges. All other valid returns will only be refunded in the same payment method that was used during the purchase transaction.

All products must be returned along with the packaging material and in selling conditions. If the items look used, scratched or re-sized, no refund or exchange will be made and customer will receive such item(s) back. If items are returned without their original packaging, customer will be charged 15% restocking fee. We are not responsible for any additional charges when returning a product. When complete orders are returned, shipping charges will not be refunded only the total of merchandise purchased. Customers will receive a refund for any returned products Only if it is the First time the customer is returning any merchandise. If for any reason a customer would like to return items after the 14 day period, there would be a 20% restocking fees applied towards the original merchandise value purchased and customer will have a store credit with A.G.M. Silver, inc. This fee will also be applied to any orders returned without an invoice or any items returned without their original packaging.

2. How do I return my order(s)?
We are not responsible for any additional charges for returning a product. Any customer returning merchandise shall pay for shipping charge and insuring the package. We are NOT responsible for any additional charges when returning a product. When returning ANY item, please make sure you pay Insurance for the package you will be returning. If package is lost, we are NOT responsible. Once we receive your item, we will send you your product(s) with FREE shipping if the item was received defective or if the item(s) were incorrect from the order you originally placed.
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A.G.M. Silver, Inc
International Jewelry Center
26 N.E. 1st. Street
Miami, Florida 33132, USA
Toll Free: (1800)533-4898
Local Ph: (305)374-7770
Fax: (305)374-7772
email: info@agmsilver.com

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